Diagnosis before assumptions
Resolve errors and compatibility issues with a staging-first approach where possible.
WordPress and WooCommerce support
Get your WordPress site working properly again.
Resolve errors and compatibility issues with a staging-first approach where possible.
Project valueQuoted to scopeNo payment before scope agreement
DeliveryAgreed with your quoteScoped after diagnosis; after brief, access and approvals
Your first milestoneDescribe the issueA useful review point before the next stage
Fix the cause, not just the symptom
A documented change trail
We identify how the issue happens, what changed and what can be tested. Where practical, work is rehearsed away from production before release.
Explicit support boundaries
Clear support responsibilities help your team decide what to address next.
In our clients’ words.
“All my questions and concerns were answered without any hesitation.”
“If you need someone reliable and trustworthy, ICM Tech. are the people you want to hire for your needs.”
“He dealt with them with professionalism and delivered solutions to the table without me having to feed much information.”
WHAT YOU RECEIVE
Your WordPress and WooCommerce support project, clearly defined.
Teams needing focused diagnosis, dependable maintenance or an additional delivery partner.
Diagnosis
Inspect the agreed assets and reproduce the relevant conditions where access permits. Separate confirmed findings from hypotheses and prioritize the next actions by impact, risk and dependency.
Scoped fixes
Implement the prioritized changes within the agreed coverage, with a backup or reversible path where applicable. Retest the affected customer or staff journey and identify constraints outside the scope.
Resolution and prevention notes
Receive the agreed editable files or configuration notes, an explanation of routine operation and a list of external dependencies. Access is transferred to the authorized owner; third-party licenses remain subject to their own terms.
Scope and requirements
Existing licenses, code quality and third-party behavior affect scope.
Any additional work is scoped and priced for your approval.
THE DELIVERY PATH
From your brief to the finished work.
Follow the preparation, review and delivery stages for this service.
Describe the issue
Share the affected system, symptoms, recent changes and business impact.
Agree a safe approach
Confirm access, backup, diagnostic scope and any maintenance window.
Investigate or deliver
Review findings and approve work beyond the original scope before it begins.
Verify and document
Record the result, any remaining limitations and prevention or maintenance steps.
What is included?
Includes Diagnosis, Scoped fixes and Resolution and prevention notes. Existing licenses, code quality and third-party behavior affect scope.
Does a diagnostic package include every repair?
No. A bounded diagnosis identifies the issue and a recommended fix. Work outside its stated scope is quoted before proceeding.
Can you take over from another developer?
We first review the code, documentation, licenses and access you control, then propose a safe handover.
Is the monthly service automatically renewed?
The current store sells a defined service period, not an automatic recurring subscription. Renewal is arranged explicitly.
Related services
YOUR NEXT LEAP STARTS HERE
Ready to put WordPress and WooCommerce support to work?
Share the change you want to make. We will help turn it into a clear, practical project.